Lazy or just stupid?

Few hours ago I got a random email from Ionos informing me about upcoming charges to my account due to Plesk licensing changes and indicating specific contracts being affected.

I do have a handful of servers with them for my DNS Anycast, but they are all entry level VPS, headless with no control panel or license or whatever.

So since these type of companies are pretty much unpredictable I sent them an email asking why do they send me such an email since I do not have Plesk licenses and I got back a generic reply referencing that if I do not have any Plesk licenses then obviously I do not need to worry about anything.

However, this is either low effort or plain stupid. They should have checked in the first place before sending the initial email, and they should have checked the second time before replying.

They did not bother. The dead internet theory is real, except it is not the internet that’s dead, but people managing it. They are almost brain-dead.